King County Metro: Asset Management Transformation





King County Metro (Metro), a department of King County government, provides public transit throughout King County, Washington. Metro serves a population of over 2 million people and provided 430,000 daily trips prior to the COVID-19 pandemic. Metro operates about 1,500 transit buses on 212 fixed-routes, as well as managing rail, ferry and facility assets.

Client Challenge

​As the custodian and steward of public assets worth over $5 billion, Metro recognizes the responsibility and opportunity placed upon it as a regional Asset Manager and the direct link between how effectively assets are managed and their success in delivering the organization’s vision.

Scope of Work

​To better position Metro to meet its strategic goals, modernize work practices, and reduce the cost of their services, Metro has elected to pursue an Asset Management Business Transformation. Transformation includes a range of initiatives to improve Asset Management processes, organization & people, information, and technology.

AMCL Solution

​To support transformation, Metro engaged AMCL to provide extensive Asset Management services. AMCL has worked closely and collaboratively with hundreds of Metro and King County staff to:

  • Perform an Asset Management maturity assessment against industry good practice
  • Create an overall Asset Management strategic plan and roadmap
  • Define an enterprise capability model representative of Metro’s business, based on AMCL’s good practice Asset Intensive Business Architecture (AIBA)
  • Define a 10-year Asset Information Strategy for Metro, that identifies the work necessary to ensure Metro’s Asset Information supports its Asset Management activities and decisions
  • Develop a vision, roadmap, business requirements and functional concept for a single, integrated EAM system to replace the multiple systems currently in use at Metro
  • Support the selection and procurement of an EAM system vendor
  • Create Asset Information standards aligned to Asset Management decision needs
  • Document and optimize business processes ahead of the EAM system implementation
Key to AMCL’s work has been the development of interconnected documents, models and frameworks that clearly articulate how Asset Management should be transformed at Metro to meet business needs, which serves to both de-risk the implementation of its single, integrated EAM system and foster stakeholder understanding and buy-in.

Key Outcomes & Benefits Delivered

The project realized significant change and benefits for Metro:

  • Gained consensus on an Asset Management Vision, providing Metro’s Asset Management program strategic direction to meet its strategic goals, modernize working practices, and improve efficiencies.
  • Defined the strategic context and priorities for Metro that affect Asset Management, and identified key stakeholders and their expectations
  • Identified process improvements to be instituted in conjunction with EAM system deployment; prospectively enhancing functionality and end-user acceptance.
  • Described Metro’s strategic approach for ensuring its Asset Information optimally supports its Asset Management activities and decisions via the development of an Asset Information Vision and Strategy.
  • Enabled Metro to retain line of sight between EAM system functionality and business needs via the development of a comprehensive set of business requirements.
  • Presented an assessment of currently deployed EAM systems, directly contributing to a business case for a single integrated EAM system.

Relevant Service Lines

Asset Information
and Digital Strategy

Asset Intensive Business
Operating Model

Asset Information
Requirements and Standards

Key Contacts

Simon Smith

Director of Asset Management

North America

Maxwell Brown

Senior Consultant

North America

Tanbera Razzaque

Senior Consultant

North America